Hizmetix - May 2022
CUSTOMER SATISFACTION AT THE TOP OF OUR SERVICE HIERARCHY
Our May issue with SE Club Sales Manager Simge Özbek in the interview we conducted for the services they provided aerogyenplus and Onzone are used in the facilities their creations in a technological sense with their applications the difference and customer satisfaction along with this difference we talked about the work they do to ensure.
What you have implemented in the facility management sector your technological services that you provide in the projects what is the impact on customer satisfaction?
As SE Club, before the pandemic the technology investments we have started by constantly bringing updates and improvements we continue. In today's conditions changing customer expectations, in this direction with our developed solutions, the fastest and we welcome it in a transparent, forgiving way. Completely developed by our own engineers and with Aerogyenplus, which we produce, UV effective by controlling its rays with multiple sensors and we provide safe disinfection. Chemical and with Aerogyen+, which works without allergens hygiene is accessible to our customers at any time we are making it a phenomenon. Our own application in the facilities we serve the life of our users with Onzone it makes their lives easier in their fields, demand we bring the services they provide to their fingertips. Our users can pay their dues with a single click, from the discounts around they can benefit from or contact their homes using the Onzone application they can access it somehow.
As a result of the technological services you offer as SE Club, the customer and can you tell us about the feedback you have received from your stakeholders? This what is his contribution to shaping your investments in the field?
Especially in all of our facilities using Aerogyen+, including garbage rooms in addition, the bad odors in the environment where Aerogyen is located are completely it is believed that there is no and the costs of the disinfectant used are significantly we are getting feedback that it has fallen. Also with software algorithms the CCTV rooms of our ACK Open Door Control System, which is equipped with integrated with the security units it makes their work easier and the site it also increases the peace of the residents from among the notifications. Dec. All these flashbacks it excites us more and more and that our investments are in the right direction they serve as evidence.
In this year of the SE Club with the technological investments to be realized in which areas to grow are you aiming?
At the age we are in, we are constantly we are going digital. It is also a preference to keep up with the age in facility management on the other hand, it has become a necessity. Mainly for cleaning, the satisfaction of our customers in all processes in our service range we aim to grow in this direction by observing. Also Aerogyenplus together with the perception of cleanliness combined with technology to a different point we believe it will evolve.
Finally, what are the things you want to add?
As SE Club, customer satisfaction is our service hierarchy we're deploying to the top. While improving our services, we also we think like a customer and produce appropriate solutions for this. ‘Each’ we try to make our customer feel special as if he is our ‘only’ customer. By incorporating technology into all our operational processes, the upper segment we will continue to provide services.
